In order to receive a refund for a lesser turnout, you must check all of the boxes for the following criteria:
You must book an experience that is eligible for refund (or any or their alternatives)
The event must be hosted through the standard Confetti Zoom meeting so we can verify attendance
The cost must exceed the minimum spend requirement (if applicable)
The request must be submitted for a refund within 2 business days of the event passing
Customers with events that do not meet all of the above requirements will not be eligible for a refund this time around. Instead, we recommend booking for the minimum number of participants, and increasing it closer to the event date when you have a better understanding of how many people will attend.