We ask that you reach out to our Customer Experience team directly at [email protected] within 2 business days of the event passing in order to receive your refund in the form of Confetti Credits. Requests that are received outside of that timeframe will no longer be eligible.

Confetti Credits will be placed in your account within 1 business day, and will be available to use towards any future bookings for up to 2 years. ($1 = 1 Confetti Credit)

If your request is received via phone or our live chat, we’ll transfer your request over to email to align next steps.

At this time, we are unable to grant this refund back to a credit card or wire transfer. We appreciate your understanding here!