Initial Orders: Kits that are shipped out as an Initial Order are covered by our Shipping Insurance Policy!

Secondary Orders: Insurance will not provide additional coverage or guarantees for Secondary Orders, which means our team cannot guarantee a successful replacement of the kit by the given event date. Kits within the Secondary Order that are not covered by insurance will not be eligible for locally sourced backup options.

If a kit is not covered under our Shipping Insurance Policy for any reason, no matter which order it is a part of, and the Point of Contact opts to purchase a replacement kit, the replacement kit would be re-shipped at our vendor’s convenience (as they have to prioritize other paid orders, too!), likely missing the event.