The following list outlines when Confetti's shipping insurance policy is not applicable to a given situation:
Issues reported outside of the designated windows: 48 hours for non-perishables, 24 hours for perishables and plants
Perishable items (including plants) that are unusable due to negligence
Bulk Shipping: When kits have been delivered to an originally submitted address, our policy does not cover transit or delivery if kits are reshipped or distributed from that original location.
Packages marked as delivered or held by third-party systems
Packages that do not arrive on time due to late address submissions
Packages that are misplaced or undeliverable due to incorrect, incomplete, or invalid addresses (including people who have moved, or recipients with names not listed at the address. Please ensure that attendees double-check address submissions)
Failed deliveries that occur because someone at the address refused the package, the delivery person could not access the delivery location, or the recipient was not home/able to sign for/receive the package
Packages returned to sender after the carrier attempts delivery or the package is held for customer pickup
Issues associated with orders that were altered after the original submission (holds, reroutes, or changed addresses)
The customer is responsible for the replacement costs of any packages that meet the above conditions.