Insurance coverage means that Confetti will provide solutions for affected experience participants, free of charge. In the cases outlined below, Confetti will ensure that lost or damaged items are replaced at our expense.
Orders placed within Standard Lead Time windows: When possible, our Shipping Operations team will source local alternatives. These will be procured at Confetti’s expense when official replacements cannot be delivered in time for an event.
Please note: When it comes to replacements and backups, Confetti cannot guarantee delivery prior to the event or an exact match to the official kit.
Confetti's insurance policy covers:
Packages that arrive damaged or are missing key components (coverage may be restricted to the affected items rather than the whole kit)
Packages lost or damaged while in the carrier’s possession
Perishable items that arrive unusable due to spoilage
(Standard Lead Time orders only) Packages that are delayed due to weather, vendor, or carrier issues