Q: Will we be able to use the Zoom before/after our event?
Our Zooms are set to be available 30 minutes before your event's start time and 30 minutes after your event is scheduled to end. You're more than welcome to use the Zoom within that window! If you need additional time using the Zoom (either before or after your event), please enable this in your Booking Preferences.
Q: When will our host join the Zoom?
Your host(s) will join the Zoom at least 10-15 minutes before your event's scheduled start time. Our hosts use this time to set up anything needed on their end and test their tech, but they'll also be sure to welcome any early joiners!
Q: When will our Zoom link become active?
Zoom links for Confetti events become active 30 minutes prior to the event start time by default. If you're looking at your event's invite page, the button will remain grayed out until that time!
If you'd like to use your Zoom early, please enable this in your Booking Preferences.
Q: What if I have more attendees than I planned for?
If you're confident you'll have more attendees, let us know and we can work on updating your headcount for you! Otherwise, if you're just not sure if you'll have more headcount, let us know an approximate number, it's helpful so we can be sure we're properly prepared!
Our events have some wiggle room (usually less than 5 extra attendees should be no problem), but keep in mind your experience's maximum headcount. At best, unexpected attendees will have pretty minimal impact on your experience. At worst, we may need more hosts than we had originally staffed and it may take some time for us to find a host on the fly (which isn't always possible!). Otherwise, if you have more attendees than your experience is designed for, it will likely mean a diminished experience for some or all of your attendees - fewer or no opportunities to actively participate or less attention from our host for example.
Q: Is my event all set? Do I need to do anything?
Make sure you've signed off on your event briefing and sent out the included invite! Double check that you've filled out required forms (like address or submission collection, if applicable) and any signup sheet included as well. Otherwise, so long as you've invited your team and checked out any preparation graphics included in your invite, you're all set to go!
Q: Can I test out using Zoom ahead of time?
Yes! Head to this link to test out using Zoom in advance. We only host events on Zoom, so if you have issues with that link, please contact your IT team for assistance.
Q: Are event recordings available for participants who cannot attend live and how will I get the recording?
Some events allow recordings to be made available for participants who cannot attend. However, this is not a universal policy and depends on the event's specific guidelines.
If an event allows recordings, you can request this via your booking preferences prior to your event. We can only ensure that your event is recorded if the Booking Preference to enable recording of your event is set up properly ahead of time. To update this, check out our Updating Booking Preferences resource.
Your recording will be included in your Event Collateral page that's automatically sent to you following your event. This may take a few hours to process, but you'll be notified via email as soon as it's available. 👍
Q: How do I share feedback about my event?
We really appreciate all feedback for our experiences, as it helps us continue to grow and maintain our high standards. Within a few hours of your event, you should receive an email inviting you to share your thoughts with us.
Every piece of feedback we receive is personally read and reviewed by the Confetti team to ensure we are always delivering the best possible service. Since we continuously monitor host and vendor performance, your input is a vital part of how we keep the "Confetti Standard" so high!
Q: What are Confetti's operating hours?
Confetti offers experiences Monday through Friday from 8:00 AM - 10:00 PM ET, excluding U.S. Holidays. Our Customer Support team is available Monday through Friday from 9:00 AM ET - 8:00 PM ET, excluding U.S. Holidays.
For more information regarding hosting an event outside our typical business hours, check out our Date Availability resource.
Q: Do all Confetti events include a host?
All Confetti events that mention a Host in the 'Includes' section, will be live-hosted by a host who ensures a smooth and enjoyable experience for participants. This means that event planners do not need to worry about running the event themselves. The host not only guides participants through the event, but also serves as tech support to address any issues that may arise during the session.
Q: Can I use closed captions on your Zoom?
Our Zoom meetings accommodate automated closed captions in either English or translated languages! If any participants wish to enable this feature, they simply need to select "Show Captions" from the Zoom toolbar once they have entered the meeting room.
Because our experiences are designed around Zoom's built-in platform features, we rely fully on their native software for this service, meaning we cannot always guarantee 100% translation accuracy.
Q: What if we don't hit the minimum number of participants required, or no one shows up to my event?
Low Attendance on Event Day: If only a few teammates are able to make it and the experience requires a larger group to play, or if you decide you'd rather wait for a full house, we can work with you to pivot. However, deciding not to move forward right at the start time is considered an on-the-spot cancellation.
If No One is Able to Join: If no participants join within the official grace period outlined in your event briefing's Timing Policy, the host will close out the session and log it as an on-the-spot cancellation.
We always recommend keeping a close eye on your RSVPs and checking your specific Event Briefing ahead of time for your game's exact Timing and Rescheduling policies!
(The above screenshot is an example - check your event briefing for your specific policy!)
Q: How does Confetti handle event coordination and host involvement?
Confetti ensures a seamless experience for all scheduled events by managing event coordination and host involvement efficiently. Below are the key details:
Confetti's Support Team is responsible for all pre-event coordination. This includes ensuring that all necessary arrangements are in place for the event.
Your host will join the event a few minutes prior to the scheduled start time. This ensures that the event begins promptly and runs smoothly.
Hosts do not reach out to participants or organizers before the event. All necessary communication and coordination are handled by the Support Team.
Q: How can I verify my event is scheduled for the correct time?
Upon reviewing your event briefing, review the time and time zone selected to verify that it is the correct time! You will also receive a calendar invitation via email which can be used to verify that the event is scheduled for the correct time.
Q: How are participant arrivals, departures, and team assignments managed during events?
While it is recommended for participants to stay for the full duration of the event to avoid disruptions, accommodations can be made for late arrivals or early departures. Participants who join late will be assisted by the host to get set up and integrated into the event. The host monitors for new arrivals and ensures they are assigned to the appropriate team or breakout room if applicable - however, it is always helpful for the late participant to write in the chat to ensure the host is aware they joined late.
If the event involves teams, the host will assign participants to their respective teams. This can be done using a pre-determined signup sheet or through randomized assignments, depending on the preferences communicated during the booking process.