✨ Updating Customizations & Special Requests
We know that ideas don’t always stop flowing once you’ve booked your event! Whether you’d like to adjust a customization or add a special request, Confetti has options to help you tailor your experience.
🎨 Customization Changes
Customizations are the specifications that set your event up just right for your team—things like choosing a theme, adjusting host format, or selecting add-ons.
Making Updates After Booking
If you’d like to adjust your customizations after booking, please click the chat widget on any experience page to message our team directly. Customers are not able to update customizations themselves once an event is booked so that we can make sure we can accommodate any requested change!In most cases, customizations can still be changed up to 2 business days before your event, but the sooner you request an update, the more likely it is that we’ll be able to accommodate your changes. If you're requesting later than that deadline, no worries - click the chat widget on any experience page to message our team and we'll do our best to make it happen.
💡 Special Requests
Special Requests are any changes that aren’t standard customization options shown on your event’s page. Examples include:
Shipping a kit(s) early
Hosting two events back to back on the same Confetti Zoom
If you're not sure if your request is a customization or a Special Request - no worries! Reach out to our team via the chat widget and we'll help process your request.
How to Update Special Requests
For Special Requests after you've already booked, our team will need to update your booking for you. In order to have a new Special Request added (or update or cancel an already submitted Special Request!), please click the chat widget on any experience page to message our team and let us know what you'd like to request.
Approval Process
As a disclaimer, not all requests can be accommodated, and they must be reviewed by our team before they can be approved (meaning we'll accommodate the request). Requests are reviewed based on factors like vendor capacity, host training, and whether the request could affect event quality. We'll always email you either way about your request so you know what to expect!
If a request isn’t possible, our team will do our best to suggest alternatives and work with you to make your event the best it can be!
📝 Tips to Keep in Mind
Contact us directly – customization changes and Special Request updates must be requested through our team after booking.
Submit early – the more lead time, the easier it is to accommodate your request.
Be clear & detailed – when making a request, explain exactly what you’d like adjusted so our team can process it correctly.
Know your deadlines – submission, address collection, or shipping deadlines are key cutoffs for changes. After these pass, options are much more limited.
🔄 What Happens Next?
Once you’ve submitted your change:
Our team will review your request.
We'll keep you updated via email about your request to update your Customization or Special Requests - we'll always let you know if we're able to accommodate a change or not!
If there are any additional costs (like audience fees or shipping charges), you’ll be notified to complete payment.
💬 Need Help?
If you’d like to make a change or aren’t sure whether it’s possible, reach out to our team through the chat widget. We’ll guide you through what’s doable and make sure your event is set up for success!