Q: Can I customize my booking's address collection form?
Confetti's address collection form cannot currently be customized to add, adjust, or remove any questions in the form, or adjust the visual presentation of the form.
Q: What if I already have all of my participants' addresses compiled? Can I send those to Confetti?
If you've already collected the necessary shipping addresses from your attendees outside of Confetti's form, you can import addresses directly to your submissions page. Visit your Submissions Page and click the 3 dots, then select the "Import submissions" option.
From here, there is a template with all of the required information available for download. Once the information has been added, upload the file as a CSV to the upload field.
If there are any customizations available on a per kit basis (such as dietary accommodations, preferences), select a default customization for all of the kits. Once the submissions are all uploaded, you will be able to edit individual kit selections.
After selecting 'Upload & Add', our system will verify if all submissions are valid. If the system flags any issues, a pop-up will appear. It is important to resolve any issues to ensure all recipients receive their kits. If an address needs updating, simply re-upload the file after making changes to update the submission.
Q: I'm (or one of my participants is) traveling between my address collection deadline and our event date. What address should we provide?
We always recommend using the address you'll be at for attending your event, but making sure someone will be at that address and can receive and unpack your kit for you when it arrives. Kits are typically scheduled to arrive 3 or more days before the event, so using a location where someone can safely receive or hold the package is key. We know that may not always be possible though - check out the FAQ about sending a kit early. This may be the best option for you if you cannot ship your kit to your future destination (especially for shelf stable kits!).
Q: Can we ship a kit (or multiple/all kits) early?
Our shipping timelines are intended to ensure that kits arrive on time, even a little early, and if the kit is part of an Initial Order, we'll guarantee it! That being said, kits can be shipped early so long as we have all necessary information for that participant/kit (address info, dietary preferences, etc.). To request this, click the chat widget on any experience page to message our team and let us know which kit(s) you'd like to ship early, indicating by name of the participant on your address submission list.
✋ Re-Shipping Kits
We often find that planners want to ship kits early in order to re-ship them to another location. Please note that Confetti's Shipping Insurance only applies to our initial shipment to the address provided to us, meaning any damage, spoiling, or delays to a kit after Confetti has delivered to the address provided to us is not covered by our Shipping Insurance.
Q: Can I close my address collection form early?
Yes! You can immediately close your form by visiting your Submissions Page and clicking on the "Limit Submissions" option. Just enter the number of participants you'd like to allow (or current submission number), and the form will automatically close if that number has been reached. Setting a submission limit does not update the form deadline, however, it will not allow any additional submissions. Additionally, this does not mean that kits will be shipped on an earlier timeline. This submission limit can always be replaced or removed later!
Q: What if some of my participants are outside of the delivery zone?
Depending on the experience you have booked, we may be able to accommodate some participants BYO-style, meaning they purchase materials on their own and attend using those materials. Their experience will of course be a bit different, but they'll get to enjoy the class with their teammates!
Not every experience can accommodate this, as some materials are too unique/niche or costly for individuals to source on their own. If you'd like to inquire about this, click the chat widget on any experience page and we'll let you know what's possible.
Q: Can I ship multiple kits to the same person?
We can definitely ship multiple kits to the same person, though it is important to note that kits cost the same regardless of whether multiple packages are going to the same location. Each kit is sent as a separate package to ensure everything arrives safely and is tracked correctly in our system.
If you (the planner) want extra kits delivered: Within your address collection form, there is an option to input the specific number of kits you would like delivered to a single location. This specific setting is only visible to you as the planner.
If an attendee wants extra kits delivered: The participant will need to submit the address collection form for each individual kit they would like to receive. Since our system requires a unique email address for each submission, we recommend using the "plus addressing" method (e.g., teammate+1@company.com) so they can use their work email for multiple entries.