Increasing Headcount 🙋♀️🙋♂️
⏰ When You Can Increase
Before your deadline: For many experiences, your headcount can be increased up until your submission or address collection deadline (depending on the type of experience).
After your deadline: Some experiences may allow for increases post-deadline, but this requires approval from our team and may not always be possible.
For events that do not use a form, you can find your deadline next to the headcount field by hovering over the "Book now, increase later!" message. This will display the specific cutoff date for adding more participants to your booking.
To find your deadline for increasing headcount for events with a form, head to your event's Briefing or Submissions section on your Confetti event page. The deadline will be listed on your submission or address collection form as well as submissions page when applicable.
❓ Why Deadlines Matter
At Confetti, we believe the more, the merrier! We always want to accommodate as many people as possible to join in on the fun. That said, deadlines are essential to keep everything running smoothly and ensure every guest has a seamless, high-quality experience. Deadlines help us ensure:
Materials can be prepared or shipped on time.
Hosts are available and assigned appropriately.
Event quality is maintained, especially for activities with participation limits.
✏️ How to Request an Increase
Customers are able to increase their headcount themselves after payment, as long as it's before their booking's headcount increase deadline. To do this, simply return to your booking using the menu in the top right corner and clicking 'My Bookings'. Find the booking you'd like to adjust, open it, click the experience card on the right, and adjust the headcount field. Be sure to click 'Finalize Booking' to submit payment if needed!
The new total and cost will update automatically, and you can complete any additional payment right from there. This makes it easy to add last-minute attendees- just make sure it's before your deadline! If you'd like to add participants but it's after your deadline, we may be able to accommodate:
Click the chat widget on any page to message our team with your updated headcount request.
We'll check if the change is possible and let you know.
If approved, you’ll receive a link to pay for the additional participants.
Payment must be made prior to the event for the change to be confirmed.
🚫 Identifying Your Headcount Deadline
Your deadline to increase your headcount depends on the experience type:
Shipped Kit or Submission Based Experiences: Address collection or Submission Collection deadline
Giftings: Submission form deadline
Any other Confetti Experience: Find your deadline next to the headcount field by hovering over the "Book now, increase later!" message
If you're unsure of your deadline, click the chat widget on any page to message our team and we’ll help confirm it for you!
👇 Decreasing Headcount
You can decrease your event’s headcount, but it’s important to know that:
A headcount decrease is treated as a partial cancelation.
Whether a refund is available depends on the Cancelation Policy for your specific experience.
How to Request a Decrease
To decrease your headcount:
Click the chat widget on any page to message our team with your updated number.
We’ll process the change for you and issue a refund (if eligible) based on the event’s cancelation policy and minimum spend.
Example of How Refunds Work
If your event cost $400 for 20 people and drops to $300 for 10 people, and your experience allows a 50% refund for cancellations at the time of your decrease, you'd receive $50 back (50% of the $100 price difference).
📈 Planning for Bigger Groups
Some experiences have a maximum headcount to protect the quality of the experience. If you're planning for a larger group, we’ve got options:
Book multiple sessions of the same experience.
Add an audience for experiences that allow it—audience members can watch but not participate. Audience fees apply and must be approved in advance.
📝 Final Notes
Audiences: If your event allows audiences, they cost 25% of the per-person fee and must be submitted as a Special Request. Not all experiences allow this, so we’ll confirm with you once we receive your request.
BYO Participants: For some kit-based events, it might be possible for late additions to join by bringing their own supplies. This depends on the experience and is reviewed on a case-by-case basis.
💬 Need Help?
If you’re unsure about your event’s headcount limits or want to make changes, we’re here to help! You can always click the chat widget on any experience page to message our team with additional questions.